It’s funny how blind we can be to our own bad habits, isn’t it?
I didn’t realize that, for years, I’ve had the nasty habit of acting like a paramedic. I don’t mean I carried around a medic bag or offered to check people’s vitals, as fun as that might be… It was more a habit of allowing other people’s emergencies to become my own.
It’s one thing if a friend or family member has immediate needs – being there for each other is just part of being friends and family. It’s quite another if it’s a client’s -or worse, a strangers – “emergency”.
Strangers have called demanding an immediate property showing for example, and I’ve hopped and dashed to serve them like crazy. After all, that’s what excellent service is, right?
Thanks to a good friend, I realized that it is unnecessary to bow to other people – strangers in particular – who demand emergency-response time just because they said so. If I am expected to behave like a paramedic, I am not being respected. I don’t want to train myself to work with people who don’t respect me.
But I’m not a paramedic, and I’m trying to remember that that’s okay.
Where do you draw the line between excellent service and giving too much?