In the bathroom (Admit it)
In the doctor’s office
At a wedding
At a wedding reception recently, we sat around ornately decorated tables. Glass shimmered, centrepieces sparkled, and guests chattered, waiting for braised chicken to arrive. Then my phone, laid discreetly on my lap, buzzed. With bowed head, I checked the text message. My client needed to meet with me that night to sign papers. My stomach growled as I imagined the braised chicken and buttery herbed potatoes I would miss. Then a voice growled from behind me. “You’re at a wedding” He rumbled. I looked up just in time to see the scowl before he turned and walked away, shaking his head.
Even if it’s on vibrate, people seem annoyed that Real Estate agents dare to work. Maybe it’s the misconception that we’re a greedy bunch who care only about money. Whatever the reason, people don’t seem to get that the Real Estate business is a 24-7 one.
The constant advice to “Just turn it off” and “take one little evening off” while it sounds sane and good… doesn’t work for several of reasons. The laws that dictate how quickly we must reply to clients, sign offers and submit paperwork are just one reason. And it’s a good one. We don’t want to lose our license just to have a night off.
But, if that’s not enough of a reason for you, here’s another one.
Let’s say you called a Real Estate agent on a Friday at 6:00pm to view a house on Sunday.
How would you respond if they didn’t reply until Saturday at 4:00? Really. Think about it. Would you have waited until then, or would you have called someone else so you could at least have a chance at that Sunday showing?
Or what if their answering service informed you that they don’t work on weekends, but they’ll be happy to get back to you on Monday? What would you do?
I know exactly what you would do. You would call someone else. Everyone would. Because making you wait is pathetic service, and unacceptable in this industry.
So, this week if you see an agent on their phone, please don’t choose to see a money hungry beast. Don’t see disrespect. Choose to see someone who cares about obeying the laws that govern their industry. See someone who is willing to be available to their clients as much as humanly possible, so they can deliver stellar customer service. See the level of commitment to their job and clients. Most of the time, that’s what it’s about. The ones who don’t care – those are the ones with the answering service who get back to you in a day or two.
I’m so glad we had this chat. Thanks for listening.
…I’m going to go and return some calls now.