It was never about the money. Real Estate, for me, was about the people. (Which was helpful because the first few years were pretty lean!) I chose Real Estate because I am excited to meet new people and help them. Sitting over steaming coffee with a client and catching up on what’s new since we last spoke… it’s one of my favorite workday perks. One of the biggest thrills for me is watching a grin spread wide when I hand over the keys to their new home. I love connecting with people! It’s what I live for!

imageThumbs Up by Petr Kratochvil

But business is about making money, not friends, right? Too often the goal is a sale, even at the expense of customer service. But in a competitor-rich business climate, it’s vital to keep our clients, and keep them satisfied. Friendship and business do mix, and this is where my desire to meet and help people actually helps me excel in business.

“Every great business is built on friendship.”
–JC Penney

That’s why I put together this four part series on Providing Legendary Customer Service. I want to help you satisfy the daylights out of your clientele! Let’s raise the bar! Extraordinary service doesn’t have to be a legend – it’s real and it’s out there and you can deliver it!

This 4 Part Series will highlight some Key Elements of Providing Stellar Service:
 Getting Started: Establish Personal Contact with Clients
 Maintain Contact With Clients Without Losing Your Mind
 Discover What Your Client Really Wants
 Personal Attention: The Crowning Jewel of Legendary Customer Service


  1. […] I think the biggest surprise to me at the beginning was the realization that the tenant-landlord relationship is not just a business deal; it’s a relationship. I went in thinking of tenants as a line on my budget sheet and soon learned what Tina seems to know so well: It’s a people thing. […]

  2. […] I’m talking to you, my precious reader, client, family, friend. Because I care, I’m gonna tell you straight – stop being a pushover!  Far too often you let others tell you […]

  3. […] know how much I love people, right?  It pains me to see when people are taken advantage of, hurt or lonely. It especially tugs […]


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