Sutton Group-Kilkenny Real Estate

Providing legendary customer service-part four

The crowning jewel of service

5

<a href=”http://www.publicdomainpictures.net/view-image.php?image=46636&picture=flower”>Flower</a> by Bartosz Kossakowski

One of my favorite deals almost drove me crazy. A vendor, an aging widow with dementia who had recently lost her husband, was kicking out REALTORS one after the other. My client and I were no exception. But, wanting to help the widow too, I was able to speak with her and we were able to reschedule.

My client adored the house at first sight, and quickly made an offer. The vendor then informed us that the water was ‘bad’ – a potential deal breaker for lenders. We thought the deal was lost. But I really wanted to help both the widow and my client to get what they wanted, so we immediately had the water tested. The water, it turned out, was fine. The vendor was able to sell her house, and my client was able to buy the house she wanted.

Our clients deeply appreciate our going the extra three miles. They can tell when they are a priority, and are cared about. That’s what they remember.

“I’ve learned that people will forget what you said,
people will forget what you did,
but people will never forget how you made them feel.”
– Maya Angelou

Personal attention is basically the culmination of everything mentioned in this series. We start and end with this crowning jewel in mind: valuing all people. Collegues,competitors, vendors, sellers, the gas attendant. My clients -whether a $50K home owner, or $500K vendor – receive the same personal attention from me.

A client’s experience with us needs to sparkle with the jewel of personal attention. They will feel valued and respected, and they will tell their friends about it, and that is exactly what we hope for.

“Loyal customers, they don’t just come back,
they don’t simply recommend you,
they insist that their friends do business with you.”
–Chip Bell, Founder Chip Bell Group

Your turn: What has grabbed you the most about this series?

https://tinaplett.com/about-me/blog/ to see part one, two, and three of this series.

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